Refund Policy

Last updated: November 12, 2026

We want you to be happy with what you buy. If something is wrong with a product, tell us and we will make it right.

1. 14-day refund window

You can ask for a refund within 14 days of your purchase.

2. How to ask

Email support@justinoa.org with your order number (it starts with “JST-”), the email you used to buy, and what went wrong. Please contact us before opening a dispute with your bank or card provider: we usually answer within 2 business days, and many problems (a broken download link, a file that won’t open) can be fixed right away.

3. When we refund

We refund when there is a genuine reason, for example:

• the file is damaged, incomplete or won’t open, and a replacement doesn’t fix it;
• the product is clearly different from its description;
• you were charged twice or by mistake;
• the product doesn’t deliver what its page promised.

4. When we may decline

Because digital files can be kept after download, a request with no reason at all can be declined. In that case we may offer you a product from our next release for free instead.

5. How refunds are paid

Approved refunds are made through Whop and go back to your original payment method. Your bank may take 5–10 business days to show it. After a refund your download links stop working.

6. Contact

MEHIDOXVA LLC, 311 S Miles St, Baggs, WY 82321, United States. Email: support@justinoa.org.